Dear Fellow Citizen,

Welcome to Bima Bharosa – the Integrated Grievance Management System of the Insurance Regulatory and Development Authority of India (IRDAI).

A transparent and fair grievance mechanism is vital for building trust between policyholders and insurers – the foundation for greater insurance penetration and financial inclusion in India.

By requiring dedicated grievance redressal units in insurers and establishing Bima Bharosa as a regulated portal, IRDAI ensures accountability, consistency, and stronger protection of policyholders’ interests, thereby enhancing confidence in the insurance sector.

This centralised online platform provides a unified repository for insurance grievances, offering full visibility to insurers and IRDAI while enforcing strict Turnaround Times (TATs) for resolution. Policyholders can easily file complaints, track status in real-time, and move away from cumbersome manual processes, making redressal more accessible.

All policyholders are encouraged to use this portal whenever they face issues with their insurance service providers. I invite your valuable feedback to help us further improve the system. Your participation is vital to build and strengthen trust in insurance as a key pillar of financial security.

Thank you for your trust in India’s insurance ecosystem.

With warm regards,
Ajay Seth
Chairman, IRDAI