FREQUENTLY ASKED QUESTIONS
How can we help you
Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance companies
Give your complaint in writing along with the necessary support documents
Take a written acknowledgement of your complaint with the date.
The insurance company should resolve your complaint within 15 days of its receipt.
In case if it is not resolved within 2 weeks or if you are unhappy with their resolution you can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI:
Call Toll Free Number 155255 (or)
Send an e-mail to email@example.com
Make use of IRDAI's online portal - Bima Bharosa:
Register and monitor your complaint on Bima Bharosa Portal - at https://bimabharosa.irdai.gov.in/
Send a letter to IRDAI with your complaint:
Click here to download Complaint Registration Form
Fill and send the Complaint Registration Form along with any letter or enclosures, if felt necessary, by post or courier to:
Consumer Affairs Department- Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India(IRDAI),
Sy.No.115/1,Financial District, Nanakramguda,
A complaint registered through Bima Bharosa will flow to the insurer's system as well as the IRDAI repository. A Token Number is generated on successful registration of complaint in Bima Bharosa Portal and the complaint can be tracked using the Token Number. Updating of status of the complaint in insurer system will be mirrored in the Bima Bharosa Portal and the details of the update can be viewed in the Bima Bharosa Portal under the complainant login. The final resolution provided by the insurer will be available in the complainant login of Bima Bharosa Portal.
The status of the complaint is displayed after successful logging in to the Bima Bharosa Portal by the complainant.
Best Case Scenario: New → Acknowledged → Pending → Attended To → Closed
If TAT crossed: New → Acknowledged →Pending → Escalated → Reopened → Attended To →Closed
If Resolution is not acceptable by POLICY HOLDER: New →Acknowledged →Pending →Attended To →Escalated →Reopened → Attended To →Closed
How to Register
Process flow of Application made
How Bima Bharosa works